moss&mink is housed on it’s own sim, so the store has not moved.
If you are unable to reach the mainstore, it may be because of Second Life sim restarts, which happen on tuesdays PDT.
If that is not the case, the sim is also taken down for a few days at the start of each season for season changeover. So if it is the start to mid of March, June, Sept or Dec that may be why.
If you are in a rush to purchase an item, I do have a Marketplace store, which is frequently updated with new items. Please check to see if the item you are after may be listed there:
If you find a fault with an item, please do let us know. I do my best to check my items before they are packaged, but I am human and sometimes I might have missed something. I always want to know so I can fix any faults and get a redelivery sent out to anyone who purchased.
It is part of the rules when signing up for events that items remain exclusive to that event until the round is over. As such, I am unable to sell you the item outside of the event until that time.
Please remember, all events are busy in the first 1-3 days of opening, be patient, you will get in, and there will be many amazing items to see when you do.
Refunds / Failed deliveries
Please first check local chat to see if there is any messages there as to why. You may have previously purchased the item, and in that case the vendor will have refunded you and notified you in local chat.
If this is not the case, please check your transaction history to see if the payment was processed. Sometimes, especially if the vendor is in use by other people as well, it can drop the transaction. If your payment wasn’t taken, please try repurchasing.
If your payment was taken, but you did not receive the item, you can use the redelivery terminal in store to have your purchase redelivered.
In very rare cases, the vendor system servers go down, and the vendor takes payment, but the system is not able to log the sale and carry out delivery of the product. If you confirm that you were charged, not refunded, and your purchase is not showing when you use the redelivery terminal, please send an IM to Cielo Capalini with the transaction details. Your transaction will be manually entered and a delivery sent out for you.
The Redelivery terminal is a big heart shaped button with a delivery truck on it, to the left of the front counter at the mainstore landing point.
Click the Redelivery button and it will direct you to a page that shows all your past purchases. In the very right hand column is the redeliver button. If your window is not wide, you may need to scroll across to the right to see the option.
i have in place for the vendor system to refund double purchases, so please check your transaction history to ensure your second purchase wasn’t already refunded.
If the vendor system failed to refund the duplicate purchase, please IM Cielo Capalini with the transaction IDs and details and a manual refund of the second purchase will be sent to you.
As these are digital items, that cannot be returned, all purchases are final.
There are display demos of every item, so please inspect and/or use the items to be sure of your purchase before proceeding.
Invites - Event / Mall / Affiliate
Super happy to be invited to events, but please understand I can’t always accept, I’m just one girl. Unless, of course, you can provide me with some form of time dilation device… then I will make you all the things!!
Please drop a NC with the event info, or an IM to a web link that details the event, to Cielo Capalini.
Custom / Modified / Mesh Help
I don’t offer custom mods for people, but I do take suggestions for updates to products. Please feel free to drop me a NC with specifics on what you might be looking for. Try to be as detailed as you can.
For example, instead of “add family animations” it would be more helpful for me if you mentioned what you would like to see specifically “Please add an animation of 2 parents reading to a single child and 2 parents cuddling 1 small child and 1 older child.”
Or instead of “Make this cuter!” you could suggest “Please can you add a ruffles option onto the biggest pillow, and sparkly gemstones around the bottom edge”.
Unfortunately I don’t generally have the time to help walk others through learning to mesh in Blender, so here is some helpful links that might aid you in your creating.
If you’re completely new to 3d modeling, this is a pretty good place to start.
Here’s a quick guide on how to rig something to a blender dummy. https://imgur.com/a/02Wcl
Here’s a fairly thorough guide on what all the textures in second life do https://imgur.com/a/z0sh2
Here’s a post talking about the mesh uploader.
here’s an image showing how to manage edge loops efficiently https://i.imgur.com/IGc1Au6.png
Vertex normals are important! here’s a cool trick to manipulate them into doing what you want.
If you did not receive your item due to SL issues, please send a notecard or IM with the transaction ID and in world local chat of the failed transaction. Screencaps/gyazos are great too.
Gacha is a luck-based game. I will not give or trade items. There are many gacha trade groups available if you are looking to swap what you have already won for something else, or you can even ask in the moss&mink vip group.
I will only give support for items purchased from me. If you bought it from a yardsale/reseller/MP and it is broken, please contact the person you purchased it from.
If the item was purchased from one of my machines, please send me an IM letting me know of the issue.
I do offer trade of full sets for a copy version set.
Put one of each item from the set, plus a NC with your name on it, in a folder & drop it to me. I have auto-accept on, so online or offline it’s fine. I will drop the copy set back to you within 72hrs. (I am a mom irl, so am sometimes not in sl for a day or two at a time)
Items need to be from my machine or exchanged for in trades.
I have sale logs, including what was won, and I totally understand if you needed to trade items for others, gacha machines can be mean, I know that. So long as there’s enough plays for you to realistically have a full set.
I am not responsible for no-copy items if you lose them.
If you have widespread inventory loss through no fault of your own, please contact Linden Labs, they do have processes to perform recovery on inventory loss, which is successful in most cases. I will give copy versions of lost items only, upon confirmation from Linden Labs that they were unable to successfully recover your inventory loss.
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Store vendor Guides
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If you have a Universal HUD, select that option.